We reserve the right to deny returns on any Beverly One orders.
UNHAPPY/ CHANGED YOUR MIND ON YOUR PURCHASE?
We would hope you are satisfied with all your purchases however, should you wish to return your unused purchase we ask that you complete the returns form and notify us via email : firstname.lastname@example.org within 30 days of purchase. Please ensure you get proof of postage, as we must receive the goods before we can take the next steps of refund/exchange/store credit issued.
RETURN ON ALL UNUSED, UNOPENED ITEMS: 30 DAYS RETURN POLICY:
( Washed or used items will not be accepted).
Due to the nature of our products and for hygiene purposes, all returns must be received unopened and unused in their original packaging within 30 days. Upon receipt of your returned goods, we will issue a refund less postage to your chosen method of payment. Should your returned items be detected as used, we will be unable to refund full amounts. Return shipping charges are non refundable. ** We do not accept returns on any sale or clearance items.**
OTHER DEFECTIVE ITEMS:
If you receive a defective item, for example: a faulty brush head, We would ask you to return the faulty good(s) and we will send you a replacement(s) as soon as we receive the returned goods. You’ll be asked to complete a brief form with your reasons for returning your item so we can ensure a better services to you in the future. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect order or your brush is faulty)
ISSUE OF REFUNDS:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We pride ourselves in offering a friendly service and we will do our best to resolve or help you as best we can. We want you to have a great Beverly One experience and will do our very best to ensure this is exactly what you get. We ask that should you have an issue, that you will greet us in a friendly manner and our customer service team will help you as best they can.